Shipping Policy

About This Policy

BOSS Blades™ is a trading brand of Global Tiling Alliance Ltd.

This policy explains where we deliver, the delivery services available and the charges that may apply to orders placed through the BOSS Blades™ website.

Order Processing

Orders are processed during our normal business days, excluding weekends and UK bank holidays.

Once an order has been dispatched, BOSS Blades™ will send a shipping confirmation containing tracking information where available.

Delivery estimates begin from dispatch and are not guaranteed delivery appointments.

If an item is temporarily unavailable or an order is likely to be delayed, we will contact you using the details supplied with your order.

Delivery to England, Scotland and Wales

Tracked delivery is available to eligible addresses in England, Scotland and Wales.

Our standard charges are:

• Orders below £50: £9.50 tracked delivery

• Orders of £50 or more: FREE tracked delivery

The qualifying order value is calculated after discounts have been applied and before any delivery charge is added.

The estimated delivery time is normally 1–2 business days after dispatch. This is an estimate and may be affected by the destination, carrier network or circumstances outside our control.

Some remote or restricted locations may require additional time or different delivery arrangements. If we cannot deliver an order using the service selected at checkout, we will contact you before dispatch.

Delivery to Northern Ireland

Orders sent to Northern Ireland are subject to a delivery charge of £50 per consignment.

Free delivery over £50 does not apply to Northern Ireland.

The Northern Ireland charge reflects the courier cost for sending the packaged products from our Portsmouth fulfilment location.

Delivery times may be longer than those shown for England, Scotland and Wales. Any estimate displayed at checkout is not a guaranteed delivery appointment.

British Forces Addresses

We do not currently offer delivery to British Forces Post Office addresses through the online checkout.

Please contact us before placing an order if you require delivery to a British Forces address. We will confirm whether delivery is possible and provide a quotation where appropriate.

European and International Delivery

We do not currently offer European or international delivery through this website.

Orders can only be placed for delivery to locations made available during checkout.

If you require products outside our current delivery area, contact us before ordering. We may be able to consider the request separately, but availability and pricing are not guaranteed.

Weight and Size Limits

Our standard courier charge covers a packaged consignment weighing up to 25 kg and measuring no more than 1 metre.

Several products may be packed together under one delivery charge provided the complete consignment remains within these limits and can be transported safely.

If an order exceeds 25 kg, exceeds the permitted dimensions or requires more than one parcel or consignment, additional delivery charges may apply.

Where an online order exceeds the standard courier limits, we will contact you before dispatch to explain the available options and any additional charge. We will not apply an additional delivery charge without your agreement.

If suitable delivery arrangements cannot be agreed, we may cancel the affected order and issue a refund to the original payment method.

Tracking

Tracking information will be supplied when it is available from the carrier.

Tracking events, delivery estimates and status updates are supplied by the carrier. They may occasionally be delayed or inaccurate.

If tracking has not updated for an extended period or your order has not arrived within a reasonable time, contact us at info@globaltilingalliance.co.uk.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check the address carefully before completing checkout. This includes the business name, building or unit number, street, town, postcode and any access information needed by the carrier.

If you notice an error after placing an order, contact us immediately. We will try to correct the address before dispatch, but this may not be possible once the parcel has entered the carrier network.

Additional costs arising from an incorrect or incomplete address, refusal of delivery or failure to collect a parcel may be charged to the customer where legally permitted.

Receiving Your Delivery

A signature or other proof of delivery may be required.

The carrier may leave the parcel in a safe place, with a neighbour or at a collection point where this has been authorised by the customer or is permitted under the selected delivery service.

Please ensure that someone is available to receive the delivery where required.

Any delivery instructions supplied to the carrier are followed at the customer’s risk unless otherwise required by law.

Missed or Refused Deliveries

If a delivery attempt is unsuccessful, the carrier may attempt redelivery or take the parcel to a collection location.

Customers are responsible for following the carrier’s instructions and collecting the parcel within the stated period.

If an order is returned to us because delivery was refused, repeatedly missed, not collected or the address was incorrect, we may deduct the reasonable return and redelivery costs from any refund where legally permitted.

This does not apply where delivery was refused because the parcel was visibly damaged or the wrong product was supplied.

Damaged Deliveries

Please inspect the external packaging when the parcel arrives.

If the packaging appears seriously damaged, photograph it before opening where possible.

After opening the parcel, inspect the product before installation or use. Do not use a diamond blade that appears cracked, deformed, damaged or unsafe.

If an item arrives damaged, incorrect or incomplete, contact us as soon as reasonably possible at info@globaltilingalliance.co.uk.

Please provide:

• Your order number

• A description of the issue

• Photographs of the external packaging

• Photographs of the delivery label

• Clear photographs of the product and any damage

Prompt notification helps us raise the matter with the carrier, but it does not affect your statutory rights.

Delays Outside Our Control

Delivery may be delayed by circumstances outside our reasonable control, including severe weather, road closures, carrier disruption, industrial action, public holidays or other exceptional events.

We will provide reasonable assistance and updates where possible, but we cannot guarantee delivery on a particular day unless this has been expressly agreed in writing.

Nothing in this section affects your statutory rights where goods are not delivered within the legally required or agreed period.

Changes or Cancellations Before Dispatch

Contact us immediately if you need to change or cancel an order.

We will try to accommodate the request, but an address change or cancellation may not be possible after the order has been packed, dispatched or transferred to the carrier.

Your legal cancellation rights are explained in our Returns and Refunds Policy.

Returns

Delivery charges and return postage are handled in accordance with our Returns and Refunds Policy.

Where a UK consumer validly cancels an eligible online order, we will refund the standard outbound delivery charge where required by law.

Additional amounts paid for an enhanced delivery service are not normally refundable beyond the cost of the standard delivery option.

Contact

For questions about delivery, tracking or a delayed parcel, contact:

BOSS Blades™
Email: info@globaltilingalliance.co.uk

Fulfilment and returns address:

GTA / BOSS Blades™
Unit 5, 5 Fitzherbert Road
Farlington
Portsmouth
PO6 1RU
United Kingdom